refund and pre-order policy

Last Updated: 20 January 2016


14-Day Money Back Period:

You may request a refund for your purchase within 14 days from the purchase date. This is a "no questions asked" policy.

Reach Game Studios Pty. Ltd. will not entertain any refunds after this period for reasons of changed mind.

Please note that this refund policy does in no way affect your statutory rights under Australian consumer law (applies to AU customers only).

To request a refund, please send an email to and quote your Order ID.


You agree you are PRE-ORDERING a title, and will not receive the product until the specified release date.

Tentative Release Date

The release date may be "tentative" and in these instances the release date period may shift as development and production requirements change. You agree that the change of the release period will mean you will not receive the product until the final release date.

In-Development Software -- Changes to Advertised Features

By pre-ordering you agree and understand that certain advertised game features may change or be removed prior to the release of the game as per design and production requirements. The studio will attempt to only present final designs and features, but understandably these decisions may change during the course of development.

Method of Delivery

Pre-order access (and information on early access programme access) will be emailed to the indicated email at time of purchase. If this email changes, please contact with your Order ID in order to have your email updated in our system.


Should the price of the product fluctuate, you are locked in to the price you paid for the product at the time of your order. I.e. should the price increase, you are guaranteed the price you paid for the product, and if the price decreases, you are not eligible for a refund or discount of the price you paid for the product.

changes to policy:

Reach Game Studios Pty. Ltd. reserves the right to change this policy over time. Changes made to this policy will be documented below. Please note that the version of the policy that applies to your order is the version of the policy as it was on the date of your order.

20 Jan 2016: First version.